The company, with its registered seat at Sveti Duh 181, 10000 Zagreb, Croatia, incorporated in the Commercial Court in Zagreb (hereinafter referred to as the “Company”), governs the rights and obligations between the Company and third parties arising from the sale of admission tickets for sports, cultural and other events through the Company’s sales network, operated by the Company, as well as all related relationships.
1. Use of the service
The User of the Service may purchase tickets for performances offered through the Service (Applications, Service Pages).
Ticket purchase is possible after logging into the User Profile (not required).
To purchase tickets via the Service, the User must:
- log in to the User Profile or enter a valid email address,
- select a performance and purchase tickets via the Company’s ticketing system (button “BUY TICKETS”),
- become acquainted with the data and conditions of the performance,
- fill out the Purchase Form with all required information,
- select a payment method (credit or debit card),
- become familiar with these Terms and Conditions,
- confirm the purchase by clicking the button “BUY”, after which the User is redirected to the payment gateway provider’s website to complete the transaction.
The ticket purchase is considered successfully completed once the payment is successfully processed and credited to the Operator’s account. In case of complications, the Operator must be contacted at info@hangtimeagency.com.
2. Delivery of tickets
After successful purchase, tickets are delivered to the User in the following ways:
- E-ticket (hometicket) – sent by email and must be printed on white A4 paper. Each ticket must contain a clear and readable QR code, performance details (title, date, time, venue), purchase price, sales number, and organizer’s details.
- Mobile ticket – available in the User Profile immediately after purchase. It contains a QR code and all relevant performance details. It can be shown at the entrance. An internet connection is required to open the ticket.
Each ticket can be used only once, regardless of format. Any unauthorized reproduction, alteration, or misuse constitutes an infringement and may result in liability and criminal penalties.
3. Changes and cancellations
If performance data is changed (venue, date, content, cancellation), the User has the right to withdraw from the contract and request a refund of the purchase price, under these Terms and Conditions.
The Company acts solely as a ticket provider and is not responsible for refunds in the case of cancellation or non-performance. Refunds cover only the ticket price and exclude handling fees.
The handling fee represents an administrative cost and is non-refundable, even in cases of cancellation or change.
4. Refund of tickets
If the Organizer commissions the Company to issue refunds, users of E-tickets and Mobile tickets will be reimbursed in the same way the purchase was originally made. Tickets are automatically invalidated in this process.
The User must submit a refund request within 48 hours of notification of the change by email to info@hangtimeagency.com. The request must include:
- details of the User Account or email address used for purchase,
- a contact email address,
- the ticket identification number.
After the expiration of the 48-hour period, the right to a refund ceases entirely.
5. Additional rules and conditions
Age restrictions
- Children under 14 years of age may attend concerts only when accompanied by a parent or legal guardian.
- The accompanying adult must also hold a valid ticket.
- Consumption of alcohol by persons under 18 years of age is strictly prohibited.
Identity verification
The Organizer reserves the right to verify the age of attendees at the entrance by checking valid identification documents (ID card, passport, health insurance card, or other official photo ID).
Failure to provide valid identification may result in denied entry without a refund.
Ticket purchase
- Tickets must be purchased in advance via official channels.
- The number of tickets is limited – early purchase is recommended.
Ticket usage conditions
- Tickets are valid only for the date, time, and venue specified.
- The Organizer may change the program, schedule, or performers, with an obligation to notify the public in a timely manner.
- It is strictly prohibited to bring weapons, glass bottles, alcohol, narcotics, pyrotechnics, or other dangerous objects.
- The Organizer is not responsible for lost or damaged personal belongings.
- Concerts may involve high noise levels potentially harmful to hearing – the use of earplugs is recommended, especially for minors and sensitive individuals. By purchasing a ticket, the visitor accepts this risk and waives the right to claim damages.
- Tickets are valid only when checked at the entrance. Damaged, copied, or previously used tickets are invalid.
- Persons under the influence of alcohol or intoxicating substances may be denied entry or removed from the event without a refund.
- Visitors must comply with the house rules of the venue and follow the instructions of security staff.
Zagreb, 12. 02. 2024.