➡️ For online ticket purchases, a handling fee (processing fee) is charged. This fee is not included in the ticket price because it covers specific costs related to online sales – primarily:
- costs of processing each order in the system,
- administrative costs related to complaints, refunds, and customer inquiries,
- costs of maintaining the online platform and support.
The handling fee is a common practice in online ticket sales and ensures that the processes of purchasing, issuing, and potentially resolving complaints function reliably and securely.
Your ticket is valid exclusively for the concert and refers to the event price itself, while the handling fee refers to the costs of the online service.
In the case of a refund (e.g., event cancellation), the ticket price is refunded, while the handling fee is not, as it covers already incurred administrative processing costs.